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How has the pandemic reshaped the food delivery industry?

Last updated :
March 10, 2024

minutes read

The Pandemic Playbook: A Reshuffle in India's Food Delivery Industry

Life as we knew it took a sharp turn as the pandemic gripped the world. One industry in India that witnessed a rollercoaster ride is the food delivery industry. How has it reshaped itself amidst the adversity? Let's dig in.

Pandemic's Initial Blow

When COVID-19 hit, fear became our constant companion. As lockdowns became the new norm, consumers started doubting the safety of delivered food. For an industry that was already struggling with thin margins and high operational costs, the pandemic's arrival looked like the final nail in the coffin.

Riding the Wave of Change

But just as everyone was writing off the food delivery industry, something incredible happened. Many food businesses swiftly adapted to the 'new normal'. They introduced stringent safety measures, and contactless delivery options, and trained their staff accordingly, ensuring customer's trust was regained.

Moreover, as people tired of cooking and yearned for a taste of the outside world, there was a surge in online food orders. From occasional indulgence, food delivery became a lifeline for many, especially in metro cities.

Cloud Kitchens: The Silver Lining

The pandemic also amplified the potential of cloud kitchens - food facilities solely dedicated to delivery, without a dine-in area. With reduced overhead costs, these virtual kitchens surged. Entrepreneurs and established restaurateurs alike recognized this opportunity, and a boom in cloud kitchens was witnessed.

Some restaurants also adopted a hybrid model, maintaining a small dining area while focusing more on their delivery services. This helped them to better manage costs while also catering to the new demand patterns.

Tech Innovation and Partnerships

The pivot towards digitalization became more apparent than ever. Delivery platforms launched features to track kitchen hygiene and temperature of the food handlers, allaying fears about safety.

Moreover, food delivery platforms diversified their offerings, partnering with grocery stores, pharmacies, and liquor shops to maximize their fleet utility. This move not only helped them stay afloat but also turned them into indispensable service providers during the lockdowns.

The Green Shoots

The effects of these changes are here to stay. As of 2023, the industry is on a path of steady recovery. Despite the initial backlash, consumers have gradually warmed up to the idea of food delivery, paving the way for sustainable growth.

According to a report by Redseer, India's food delivery industry is expected to grow at a CAGR of 30% and reach $20 billion by 2025, indicating an optimistic future.


While the pandemic has been a challenging time for all, it has also shown the resilience and adaptability of businesses. The food delivery industry in India, despite facing significant headwinds, has managed to reinvent itself, prioritizing safety, convenience, and customer preferences.

As the dust settles, it's clear that these changes have transformed the industry's landscape, carving out a path that's more resilient and future-ready. And as we inch towards a post-pandemic world, it'll be interesting to see how this industry continues to evolve.

Do you enjoy our content? Don't forget to share it with your friends and colleagues. Together, we can help everyone make sense of the changing world around us.

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