Learn about gift cards
What is a gift card?
Also known as brand vouchers, gift vouchers and brand cards, gift cards are a digital mode of payment which carries a amount along with a pin / card no. You can buy these gift cards and use them to pay on 300+ brand online and offline as well.
Why should I use a gift card?
Gift cards help you get great value on your purchase with a brand. They simplify giving, help with budgeting, and are easily sent across distances, ensuring your thoughtful gesture brings joy and value.
How to use a gift card?
To use a gift card, simply present it at the time of purchase in-store or enter the card’s unique code at checkout when shopping online. The amount of your purchase will be deducted from the card's balance.

Troubleshooting Common MMT Hotel Gift Card Issues

Last updated :
May 2, 2024

minutes read

MakeMyTrip (MMT) hotel gift cards are a popular choice for travellers seeking flexibility and convenience in their accommodation bookings.

However, like any digital or physical product, users may sometimes face issues that hinder their smooth experience. Addressing these challenges promptly and efficiently can make the difference between a frustrating ordeal and a successful resolution, ensuring that your travels remain uninterrupted and enjoyable.

This guide covers common issues with MMT hotel gift cards and provides practical solutions for troubleshooting them.

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Issue 1: Gift Card Not Activating

Symptoms: The gift card does not activate upon entering the code, preventing its use for hotel bookings.


  • Double-Check Details: Ensure that the gift card number and PIN (if applicable) are entered correctly without any typos.
  • Check Internet Connection: Poor internet connectivity can sometimes cause activation failures. Try reconnecting or using a different network.
  • Contact Support: If the problem persists, reach out to MMT’s customer support with your gift card details for assistance.

Issue 2: Balance Not Reflecting Correctly

Symptoms: After activating or using the gift card, the balance displayed in your MMT account does not match expectations.


  • Wait for System Updates: There may be a delay in the system’s balance update. Give it some time, then check again.
  • Review Transactions: Look through your recent bookings to ensure no charges were mistakenly applied to your gift card.
  • Reach Out for Help: If discrepancies continue, contact MMT support with details of your gift card and transactions for resolution.

Issue 3: Gift Card Declined at Checkout

Symptoms: Attempting to use the gift card for a hotel booking results in the card being declined, despite having sufficient balance.


  • Check Expiry Date: Ensure the gift card has not expired. Expired cards cannot be used for bookings.
  • Verify Participating Hotels: Some gift cards may have restrictions on hotel chains or properties. Confirm your hotel choice is eligible for payment with the gift card.
  • Consult Customer Support: For unresolvable declines, MMT’s customer support can provide insight and assistance.

Issue 4: Lost or Stolen Gift Cards

Symptoms: Physical gift cards are lost, or digital gift card details are compromised, raising concerns over unauthorized use.


  • Report Immediately: Contact MMT customer support as soon as possible to report the loss or theft. They may be able to deactivate the card or issue a replacement, depending on the circumstances.
  • Secure Your Account: For digital cards, ensure your email and MMT account have strong, secure passwords to prevent unauthorized access.

Issue 5: Gift Card Not Working for International Bookings

Symptoms: Users attempting to book international hotels find that their gift card is not accepted or usable.


  • Check Card Applicability: Some MMT hotel gift cards are only valid for domestic bookings. Verify if your card has international usage restrictions.
  • Currency Conversion Issues: Be aware of currency conversion rates and fees if the card does allow international bookings, as these can affect the card’s usability.
  • Alternative Payment Methods: If international booking with a gift card is not possible, consider using the gift card for domestic travel and exploring other payment options for international stays.

Enhancing User Experience

Stay Informed: Regularly check MMT’s terms and conditions for any changes to gift card policies that might affect their use.

Keep Records: Maintain a record of your gift card number, balance, and transactions to streamline troubleshooting and support queries.


MMT hotel gift cards are designed to offer a convenient and flexible travel experience.

By understanding how to troubleshoot common issues effectively, users can ensure that minor setbacks don’t detract from the excitement of planning and enjoying their travels.

Armed with the knowledge and tips provided in this guide, travelers can navigate the most common challenges with confidence, making the most of their MMT hotel gift cards for memorable stays.

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